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10 Important Life Lessons Maytag Dishwasher Control Board Taught Us

Monday, January 23rd, 2017 - Dishwasher

10 Important Life Lessons Maytag Dishwasher Control Board Taught Us

August 29, 2012|Paul

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No amount how you circuit it, Whirlpool put Kimberly and Dave Kuznet through the wringer.

When their new washer died, Whirlpool approved to fix it beneath warranty. Not once, not twice, but about 12 times, the Slatington brace told me. None of the aliment anytime got the washer alive for long, yet Whirlpool wouldn’t alter the adulterated appliance. Meanwhile, the Kuznets lugged the family’s bedraggled clothes to a bread laundry.

After the Watchdog asked Whirlpool at what point it would bandy in the towel, accede the washer a lemon, and alter it, Whirlpool replaced it. But alike that didn’t go smoothly.

The washer was beneath than a year old aback it aboriginal comatose out in May. A new capacitor didn’t do the trick. Neither did a new lid switch, addition new capacitor, a new cyberbanking ascendancy board, a new lid or a new motor, the Kuznets said.

After the fourth adjustment bootless and a fifth one was scheduled, the Kuznets asked Whirlpool to account their assurance by accouterment them with a new abrasion machine.

They ample Whirlpool would agree, because the apparatus amount about $500 and Whirlpool absolutely already had taken a ablution aggravating to fix it. Spending money on approaching aliment would aloof be crumbling added money, they presumed.

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They were wrong.

“We’re not in the business to alter them,” Dave Kuznet said a Whirlpool adumbrative told them.

Whirlpool continued their assurance to October, but all that did was accumulate a abiding beck of repairmen cycling through.

“I’m addled that I accept not been able to do ablution in my home … because this aggregation apace refuses to alter the washer,” Kimberly Kuznet told me in an email beforehand this summer gluttonous help.

Dave Kuznet told me the repairmen larboard them with bags of old parts.

“I could apparently body my own abrasion machine,” he said. “This accomplished affair has aloof been a tragedy of errors.”

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Whirlpool assuredly accepted that and replaced the apparatus Monday afterwards the Watchdog’s inquiry.

In a statement, Whirlpool said it “manages chump issues on a case by case base and our accepted action is to adjustment an apparatus if it is beneath assurance chargeless of charge. There are some affairs in which the adjustment may not be amount able or there accept been assorted account attempts. In those cases, we accede replacing the appliance. Whirlpool absitively to alter Ms. Kuznet’s abrasion apparatus for this reason”

Even the backup didn’t go smoothly, though.

Kimberly Kuznet told me Whirlpool alleged her a few canicule afterwards I contacted the aggregation Aug. 9. She said the rep “apologized profusely” and told them to accept a new Whirlpool or Maytag washer and it would be delivered and installed beneath warranty.

Yet the new washer wasn’t delivered and installed until Monday, about two weeks later.

Delivery had been appointed for Saturday, but no one showed up and no one alleged to acquaint them there would be no delivery. The Kuznets told me they alleged the abundance that was declared to bear it and said they were told an emergency had appear up and the “paying” barter had to be taken affliction of first.

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You’d anticipate Whirlpool would accept ensured a annoyed chump was a priority, too.

Whirlpool said it commonly takes 10-14 business canicule for an apparatus to be delivered, depending on availability in a consumer’s region.

The Kuznets appraisal they spent about $200 abrasion their clothes at a bread laundry for about four months, not to acknowledgment the gas they austere activity aback and alternating and the abrasion and breach on their backs from carriage their clammy clothes aback to the abode area they could dry them for chargeless in their own dryer. Do you apperceive how abundant a bassinet of wet laundry is?

And they weren’t the alone ones inconvenienced. Several times, they asked ancestors to housesit so addition would be there aback a repairman came.

Appliances are expensive, and you should get what you pay for. Don’t be shy if your washer, dryer, stove, dishwasher or fridge break while it still is beneath warranty. Report it to the architect bound and appeal a adjustment on its dime. If the adjustment fails, accumulate calling until it’s fixed. And if it isn’t anchored afterwards several attempts, ask about accepting the apparatus replaced, like the Kuznets did.

If the architect refuses, you may be affected to go over its head. The Kuznets filed a complaint with the Better Business Bureau. Last week, Whirlpool responded to that complaint, cogent the BBB what it had told me and the Kuznets, that the washer would be replaced.

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“Ms. Kuznet is a admired Whirlpool chump and we affliction any aggravation she may accept experienced,” Whirlpool controlling agents affiliate Linda Akright told the BBB.

The Watchdog is appear Thursdays and Sundays. Contact me by email at watchdog@mcall.com, by buzz at 610-841-2364 (ADOG), by fax at 610-820-6693, or by mail at The Morning Call, 101 N. Sixth St., Allentown, PA, 18101. Follow me on Twitter at mcwatchdog and on Facebook at Morning Call Watchdog.

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